Returns, Refunds and Substitutions

Product Substitutions

Occasionally, an item in your gift may become unavailable. In such cases, The New York Gifting Company reserves the right to substitute an item with one of equal or greater value and similar quality,while maintaining the overall theme and presentation of the gift.

Returns and Refunds

Please refer to our store's refund and return terms for information about returns and refunds. If you have a question about an order or substitution,please contact us for assistance.